Heart of Refuge Privacy Statement
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Effective Date: 1st February 2025
At Heart of Refuge, your privacy is important to us. This Privacy Statement outlines how we collect, use, protect, and share your personal information when you engage with our life coaching services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, contact details (email, phone number, address), and demographic details.
Coaching Session Information: Notes, goals, progress reports, and any other details shared during coaching sessions.
Payment Information: Billing details, transaction records, and other financial data (processed securely through third-party payment providers).
Technical Information: Data collected through our website, such as cookies, IP addresses, and analytics.
2. How We Use Your Information
We use the information collected for the following purposes:
To provide and personalize life coaching services.
To communicate with you regarding appointments, updates, or relevant coaching materials.
To improve our services based on feedback and engagement.
To comply with legal and regulatory requirements.
3. Confidentiality & Data Protection
All coaching sessions are strictly confidential, except in cases where disclosure is required by law (e.g., harm to self or others).
Your data is securely stored and only accessible by authorized personnel.
We do not sell or share your personal information with third parties for marketing purposes.
4. Client Rights & Consent
You have the right to:
Access, correct, or request deletion of your personal information.
Withdraw consent for data processing at any time.
Request a copy of any records related to your coaching sessions.
5. Third-Party Services
We may use third-party platforms (such as scheduling and payment providers) that have their own privacy policies. We recommend reviewing their policies to understand how they handle your data.
6. Changes to This Privacy Statement
We may update this Privacy Statement periodically. Any changes will be posted on our website with an updated effective date.
7. Cookies & Website Tracking
Our website may use cookies to enhance your experience. You can manage cookie settings via your browser
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8. Complaints
If you have concerns about how we handle your data, you can contact us at info@heartofrefuge.org. You also have the right to lodge a complaint with the Information Commissioners Office (ICO):
ICO Website: https://ico.org.uk
ICO Helpline: 0303 123 1113
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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9. Contact Us
If you have any questions about this Privacy Statement or your personal data, please contact us at:
Heart of Refuge Life Coaching
Email: Info@heartofrefuge.org
Website: Heartofrefuge.org
By using our life coaching services, you acknowledge that you have read and understood this Privacy Statement.